Contact Information
Light and Shade
Email: info@lightandshade.be
VAT No.: BE 0691.771.930
Light and Shade?
Lightandshade is an online store specializing in quality designer lighting and furniture. We, the team behind Lightandshade, constantly seek products that are innovative in finish, design, quality, and originality.
Through the website www.lightandshade.be, customers can place orders in a pleasant, transparent, and secure manner. Order processing and shipping can be tracked via a track-and-trace system up to delivery.
User Agreement
A valid agreement between the buyer and Lightandshade is established when Lightandshade receives confirmation of an order on its website. Lightandshade reserves the right to refuse an order or subject it to additional conditions, such as for large orders, orders placed by minors, incomplete ordering processes, or issues with previous orders.
Invoices and Payments
Orders must always be prepaid. Exceptionally, orders may be paid after delivery. The payment term for post-delivery orders is ten business days, starting on the next business day after order receipt. The courier’s signature on delivery constitutes receipt and acceptance. If items are delivered unintentionally, the recipient has ten business days to inform Lightandshade. If items are neither refused nor disputed upon delivery, receipt (and therefore acceptance of the order) is confirmed. In cases of unjustified non-payment due to unwillingness and/or negligence, a 10% penalty fee—minimum €50, maximum €2,500 per invoice—will be automatically applied without notice. The recipient has ten business days to contest the invoice. If not contested within this period, the order (and delivered items) is deemed correct and accepted. An order is only considered final once payment is complete. For bank transfers, an order is confirmed when payment is received in account IBAN BE23 0018 3430 8291, in favor of Lightandshade (N‑VORM BV).
Loss or Damage in Transit
Under commercial law, loss and/or damage during transit of an ordered product is the seller’s responsibility. Lightandshade must be notified by email within 24 hours of delivery. Lightandshade reserves the right to disclaim liability if this deadline is not met.
14‑Day Withdrawal Right
Under Belgian law (April 6, 2010), the buyer may withdraw within 14 days of receipt by informing the seller (info@lightandshade.be). Goods must be returned in unopened packaging within 5 days of notification. Opened, used, connected, manipulated, or modified items cannot be returned. The product box must not serve as shipping packaging; it must be separately protected. A copy of the invoice and a covering letter must be included. Lightandshade will refund the original amount upon receipt of the returned item, using the same payment method. The buyer bears return shipping costs—unless an incorrect item was delivered. Lightandshade may refuse returns or refunds if the packaging is opened, the product damaged, or the return made later than 14 days after receipt. Exchanges or refunds are processed only after receipt of the returned goods.
Cancelling an Already Shipped Order
The buyer must wait for delivery and then return the item following the return policy. Lightandshade will refund the original invoice amount as soon as possible.
Returns
The buyer returns the item sufficiently stamped (registered if value exceeds €50), including a copy of the invoice and a note with account details. Shipping costs are the buyer’s responsibility.
Return address:
Lightandshade
Oostkaai 24B
8900 Ypres
Undelivered or under-stamped shipments will be rejected and returned to sender.
Delivery and Lead Times
Except for exceptions, delivery occurs within three weeks. A definitive delivery date will be provided if possible. Shipping is by courier (DHL, DPD, UPS) or standard road transport. Lightandshade is not responsible for courier or transport issues, or incorrect addresses provided by the customer. If a package is lost due to an incorrect address, Lightandshade will not refund. For multi-item orders, the shipment is dispatched only when all items are in stock. If some items are out of stock, they will be sent separately at no extra cost.
Shipping Costs
During checkout, shipping costs are clearly indicated for domestic and international shipments, varying with weight.
Belgium, France, Germany, Netherlands, and Luxembourg: €4.88 excl. VAT for orders under €100. Free over €100.
Other European countries: €23.97 excl. VAT for orders under €200. Free over €250.
Our Products
All Lightandshade products are described as completely and in good faith as possible. Offers and prices are valid on the day they are listed. All prices include VAT and any environmental fees (Recupel and Bebat). Lightandshade is not liable for pricing errors. In case of an error, the order is cancelled and refunded. Lightandshade may at any time cancel and refund the order without customer consent. Lightandshade is not liable for consequences from product unavailability or delays beyond 2–3 weeks. Products are offered based on manufacturer catalogs. If a manufacturer discontinues a product, the order is immediately refunded.
Installation
Installation must be performed by a recognized installer. Otherwise, warranty claims are invalid.
For defect claims, the buyer must provide proof of installation by a recognized installer upon request.
Discounts
Additional promotions or discounts do not apply to personalised quotes.
Warranty Policy
Many products have strong warranties ranging from 2 years to lifetime, provided used correctly and based on the manufacturer’s warranty. Lightandshade follows the manufacturer’s warranty procedures and conditions.
General Guidelines
Lamps and batteries are not covered by warranty unless stated. Intentionally damaged items or those tampered with by the buyer are excluded. Contact Lightandshade (info@lightandshade.be) for any warranty case to follow the correct manufacturer procedure. If warranty applies, the buyer sends back the product sufficiently stamped, along with purchase invoice and damage description. Lightandshade may repair or replace with an equal or similar product and ship it free of charge within the manufacturer’s timeframe.
Legislation
All products on www.lightandshade.be comply with Belgian law. Foreign customers must check their own country’s laws. Lightandshade is not responsible for misuse or illegal use causing material or personal damage to third parties.